Terms of service
Effective Date: September 18, 2026
These Terms of Service (“Terms”) govern the use of the RJ AQUA website and purchases from RJ AQUA, operated by RunJun Aquarium LLC (“RJ AQUA,” “we,” “us,” or “our”).
By accessing our website, placing an order, or purchasing products or services from RJ AQUA, you agree to these Terms and to our applicable Shipping Policy, Return & Refund Policy, Live Arrival / DOA Policy, Privacy Policy, and any applicable Special Order or Service Policy.
Orders & Acceptance
Submitting an order does not guarantee acceptance or fulfillment.
RJ AQUA reserves the right to review, decline, cancel, limit, or modify an order when reasonably necessary due to livestock condition, inventory availability, pricing or technical errors, shipping limitations, animal-welfare concerns, legal restrictions, suspected fraud, payment issues, or other legitimate business reasons.
If RJ AQUA cancels an order because we are unable to fulfill it, the applicable amount paid for the canceled portion will be refunded.
Pricing & Payment
RJ AQUA makes reasonable efforts to maintain accurate pricing, inventory, descriptions, and shipping information.
If an obvious pricing, inventory, description, or technical error occurs, RJ AQUA may contact the customer to correct the order or cancel and refund the affected transaction.
Customers are responsible for providing accurate billing, contact, and payment information.
Live Animal Conditions
By purchasing live fish from RJ AQUA, the customer acknowledges that live animals may vary naturally in coloration, pattern, markings, body shape, size, fin appearance, and overall appearance.
Product photographs may be representative unless the listing specifically states that the exact fish pictured will be shipped, including listings specifically identified as WYSIWYG (What You See Is What You Get).
Customers are responsible for confirming that ownership or possession of the purchased species is permitted in their state, county, city, or other applicable jurisdiction.
This customer responsibility does not transfer or eliminate any compliance obligation that applicable law independently places on RJ AQUA.
Customers are responsible for providing an appropriate aquarium environment, including suitable water parameters, temperature, filtration, tank size, acclimation procedures, feeding, and compatible tankmates.
RJ AQUA is not responsible for losses occurring after successful live delivery that result from improper acclimation, unsuitable water conditions, temperature, aggression, incompatibility, disease exposure, feeding, filtration, medication, improper care, or other aquarium or husbandry conditions outside our direct control.
Successful live delivery does not constitute a guarantee of indefinite survival after delivery.
Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy and, where applicable, our Live Arrival / DOA Policy.
RJ AQUA is responsible for reasonably preparing and packaging livestock for transportation and tendering the shipment to the applicable carrier.
Once a shipment has entered the possession of a third-party carrier, that carrier independently controls transportation, routing, handling, scanning, and delivery.
Carrier delays, routing errors, mishandling, package damage, mechanical disruptions, or other transportation incidents do not automatically establish fault or liability by RJ AQUA.
RJ AQUA may nevertheless assist or compensate the customer in accordance with our policies.
Customer Resolution & Responsibility
RJ AQUA's priority is to resolve legitimate customer issues promptly and fairly.
We may provide a refund, replacement, store credit, shipping adjustment, or other accommodation when appropriate.
Customer resolution and determination of responsibility for the underlying loss are separate matters.
Providing a refund, replacement, credit, shipping adjustment, or other customer accommodation:
- Does not constitute an admission that RJ AQUA caused the loss, damage, delay, or mortality.
- Does not waive any defense or right available to RJ AQUA.
- Does not prevent RJ AQUA from investigating the cause of the loss.
- Does not waive RJ AQUA's right to pursue reimbursement or recovery from another responsible party.
Where applicable, RJ AQUA may independently pursue a shipping carrier, insurer, shipping account holder, fulfillment provider, supplier, or other third party that may have caused or contributed to a loss.
Evidence & Customer Cooperation
Customers reporting a DOA, damaged shipment, missing contents, delivery issue, or other significant order problem agree to provide reasonable documentation necessary to investigate the matter.
Depending on the circumstances, evidence may include photographs, continuous unedited unboxing video, shipping labels, packaging, carrier tracking records, delivery records, damaged contents, affected livestock, or other relevant documentation.
Where evidence may be required for a carrier, insurance, payment, or other third-party claim, customers agree to preserve relevant packaging and affected property until RJ AQUA confirms that it is no longer required.
Customers agree to provide reasonable cooperation when RJ AQUA or its designated shipping partner needs documentation to pursue a legitimate claim arising from the customer's order.
Providing such cooperation does not require the customer to assume responsibility for pursuing RJ AQUA's carrier or insurance claim.
Returns, Refunds & Cancellations
Returns, refunds, cancellations, and DOA claims are governed by our Return & Refund Policy and Live Arrival / DOA Policy.
Due to the nature of live aquatic livestock, physical returns of live fish are not accepted.
Customers must not ship live livestock back to RJ AQUA as a return.
If additional evidence, inspection, or another exceptional procedure is required, RJ AQUA will provide specific written instructions.
Buyer-requested order cancellations are subject to the cancellation terms stated in our Return & Refund Policy.
Local Pickup & Local Delivery
Where offered, local pickup and local delivery are subject to service-area limitations, scheduling availability, and applicable order terms.
Customers should inspect livestock promptly when taking physical possession.
Following successful transfer of live livestock, aquarium conditions and ongoing husbandry are outside RJ AQUA's direct control.
Special Orders & Services
Special-order livestock, customer-sourced fish transportation assistance, domestic air-cargo forwarding, custom aquarium projects, aquascaping, aquarium maintenance, pond work, and other specialized services may be governed by separate written terms or policies.
Where a separate Special Order or Service Policy applies, those terms control for matters specifically related to that service.
Intellectual Property
Unless otherwise stated, the RJ AQUA name, branding, original photographs, graphics, product descriptions, website content, designs, text, and other original materials are owned by or licensed to RunJun Aquarium LLC.
Such materials may not be copied, reproduced, republished, commercially exploited, or used to misrepresent another business without authorization.
Prohibited Conduct
Customers may not use our website or services to engage in fraud, provide intentionally false information, interfere with website operation, attempt unauthorized access, infringe intellectual-property rights, abuse payment or dispute processes, or engage in unlawful activity.
RJ AQUA reserves the right to restrict or refuse service when reasonably necessary to protect customers, livestock, our business, or third parties.
Third-Party Services
RJ AQUA may rely on third-party service providers including Shopify, payment processors, shipping carriers, financial institutions, software providers, insurers, and fulfillment or logistics providers.
RJ AQUA does not control the independent operation, policies, availability, routing decisions, or conduct of such third parties.
Nothing in these Terms removes responsibility that applicable law requires RJ AQUA to retain.
Limitation of Liability
To the maximum extent permitted by applicable law, RJ AQUA's liability arising from an individual transaction will not exceed the amount paid for the affected livestock, product, or service giving rise to the claim.
To the maximum extent permitted by law, RJ AQUA is not responsible for indirect, incidental, special, consequential, or speculative losses arising from circumstances outside our direct control, including loss of unrelated livestock, lost breeding opportunities, lost profits, business interruption, or aquarium losses caused by post-delivery environmental or husbandry conditions.
Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded or limited.
Force Majeure
RJ AQUA will not be considered in breach of these Terms for delay or failure caused by events reasonably outside our control, including severe weather, natural disasters, carrier interruptions, transportation shutdowns, governmental actions, utility failures, disease outbreaks, or other extraordinary events.
RJ AQUA will make reasonable efforts to communicate material delays affecting customer orders.
Governing Law
These Terms are governed by applicable United States federal law and the laws of the State of California, subject to any mandatory consumer protections that cannot legally be waived.
Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
Changes to These Terms
RJ AQUA may update these Terms and related policies as our business, services, operations, or legal requirements change.
The version applicable to an order will generally be the version published at the time the order was placed, unless applicable law requires otherwise.
Contact
Questions regarding these Terms may be submitted using the contact information published on the RJ AQUA website.