Return and Refund Policy

Live Fish – Final Sale

All live fish sales are final. Due to the nature of live animals, we do not accept returns or exchanges after an order has been shipped or delivered.

Live Arrival Guarantee / DOA Claims

We guarantee live arrival for eligible live fish orders shipped using our approved overnight shipping services.

If a fish arrives deceased, please contact RJ Aquatics within 2 hours of the carrier-confirmed delivery time.

To submit a DOA claim, please provide clear photos or video showing:

• The affected fish in the original shipping bag
• The shipping bag and packaging
• The condition of the fish upon arrival

Please do not discard the fish, shipping bag, or packaging until the claim has been reviewed.

Approved DOA claims will be resolved with a replacement, store credit, or refund for the affected fish, depending on availability and the circumstances of the claim.

Original shipping, packaging, and delivery charges are non-refundable unless otherwise required by applicable law.

Live Arrival Guarantee Exclusions

The Live Arrival Guarantee does not apply when loss results from:

• An incorrect or incomplete shipping address provided by the customer
• A missed, refused, or delayed delivery caused by the customer
• Unauthorized rerouting or address changes after shipment
• Failure to retrieve or receive the package promptly after delivery
• Leaving the package unattended for an extended period after delivery
• Loss occurring after successful live delivery due to improper acclimation, unsuitable water conditions, aggression, or other care conditions outside our control

Natural differences in coloration, markings, pattern, body shape, and appearance are normal for live fish and are not considered defects.

Nothing in this policy limits any rights that cannot be waived under applicable law.